Privacy policy
Who we are
This website (https://redmine-online.com, the "Site") is owned and operated by AxiomSpire LLC ("we", "us", or "the Company"). We are the creators of simpleMine themes and the provider of managed Redmine SaaS solutions.
Scope of Privacy Policy
This policy outlines how we handle the collection, processing, and utilization of personal identifiable information when you use our Site’s services, including purchasing digital products and subscribing to our SaaS hosting services.
Personal information we collect
- Device Information: Information about your web browser, IP address, time zone, and cookies
- Order & Subscription Information: When you make a purchase or sign up for a subscription, we collect your name, billing address, payment information (processed securely via third-party providers), and email address. For SaaS users, we may also collect technical logs required to maintain your service instance.
How do we use your personal information?
- Service Fulfillment: To process payments, deliver digital goods, and provision/maintain your SaaS hosting environment.
- Communication: To provide order confirmations, service updates, and customer support.
- Security: To screen for potential risk and fraud.
Sharing Your Personal Information
We do not sell your personal information. We share your data only with necessary third parties that help us operate our business, such as Shopify (our store platform), Stripe/PayPal (payment processors), and our cloud infrastructure providers.
Data Security
We protect customer data using SSL/HTTPS encryption throughout the Site. Your payment data is handled by PCI-compliant service providers; we do not store your full credit card information on our servers.